Privacy Policy

Effective date: 19 July 2026

With Love in Song respects your privacy and is committed to protecting your personal information.

1. Who we are

With Love in Song provides personalised songs created from customers’ stories, memories and special occasions.

Contact details

With Love in Song
Woodlands Grange
Woodlands Lane
Bradley Stoke
Bristol
BS32 4JY
United Kingdom

Email: Alex.mcmillan@essential-appointments.com

Website: www.withloveinsong.com

2. Information we collect

We may collect:

Your name, email address, telephone number and billing information.
Order and payment information. Complete card details are handled securely by our payment provider and are not stored by us.
Questionnaire responses, memories, names, dates, photographs and other information supplied for your song.
Information about other people featured in your song.
Messages, feedback and customer-service correspondence.
Technical information such as your IP address, browser type, device information and website activity.
Your marketing preferences, where you choose to receive communications from us.

Please avoid submitting unnecessary confidential information. If you provide information about another person, you confirm that you have their permission to share it with us for the creation of the song.

3. How we use your information

We may use your personal information to:

Process payments and manage orders.
Create, revise and deliver personalised songs.
Communicate with you about your order.
Provide customer support.
Prevent fraud and protect our website.
Maintain financial and business records.
Improve our products, services and website.
Send marketing communications where you have consented or where otherwise permitted by law.

Our lawful bases for processing personal information may include the performance of a contract, compliance with legal obligations, our legitimate business interests and your consent.

4. Personal and sensitive stories

Your questionnaire may contain personal or sensitive memories, including information about health, bereavement, relationships or beliefs.

We use this information only where reasonably necessary to create your personalised song. By deliberately providing sensitive information, you consent to its use for this purpose.

You may withdraw your consent before production is completed. However, this may prevent us from completing your order.

5. AI and third-party services

We may use trusted third-party services to process orders and assist with writing, music production, administration and delivery. These may include:

Wix, which provides our website and online store.
Stripe or another authorised payment provider.
Tally, which provides our customer questionnaires.
AI-assisted writing and music-production services.
Email, file-storage and business-administration providers.

AI tools may assist with our creative process, but every order is managed and reviewed as part of our production service.

We do not sell your personal information.

6. International transfers

Some service providers may process personal information outside the United Kingdom or European Economic Area.

Where required, we use providers and safeguards designed to protect your information in accordance with applicable data-protection laws.

7. How long we retain information

We retain personal information only for as long as reasonably necessary:

Financial and transaction records may be retained for up to seven years.
Questionnaire responses and project files are normally retained for up to 24 months after delivery, unless you request earlier deletion or longer retention is necessary.
Customer correspondence may be retained for as long as reasonably required to manage an order, enquiry or complaint.
Marketing information is retained until you unsubscribe or withdraw your consent.

Some information may remain temporarily within secure backup systems.

8. Sharing your song

We will not publish your personalised song, photographs or story as a public example without your permission.

If we would like to feature your song on our website, social media or marketing materials, we will ask for your consent first.

9. Your rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your information.
Restrict or object to certain processing.
Receive certain information in a portable format.
Withdraw your consent.
Complain to the relevant data-protection authority.

UK customers may contact the Information Commissioner’s Office at www.ico.org.uk.

To exercise your rights, contact us using the email address provided above.

10. Cookies

Our website may use essential, analytical and functional cookies.

Where required, you can accept or reject non-essential cookies using our website’s cookie banner. More information may be provided in our Cookie Policy or cookie settings.

11. Children

Orders must be placed by someone aged 18 or over.

An adult may provide information about a child when they are the child’s parent, legal guardian or otherwise have the appropriate authority and permission to do so.

12. Changes to this policy

We may update this Privacy Policy to reflect changes to our service, technology or legal responsibilities.

The latest version will always be published on our website.