Accessibility Statement

Last updated: 19 July 2026

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With Love In Song is committed to making our website, www.withloveinsong.com, accessible to as many people as possible, including people with disabilities.

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Our commitment

We are working towards meeting the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.

An accessible website should allow visitors with disabilities to find, understand and use its content with the same or a similar level of ease as other visitors. This includes people using assistive technologies such as screen readers, keyboard navigation and voice-recognition software.

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Accessibility measures

To improve accessibility, we aim to:

• Use clear headings and a consistent page structure.

• Provide alternative text for meaningful images.

• Use readable fonts and sufficient colour contrast.

• Make links and buttons clear and descriptive.

• Support keyboard navigation.

• provide clear instructions and labels on forms.

• Set the correct language for the website.

• Reduce unnecessary movement and animation.

• Make audio players easy to identify and operate.

• Regularly review the website using accessibility-checking tools.

We continue to review and improve the website as its content and services develop.

Third-party content

Some parts of the website depend on third-party services that are not entirely within our control. These may include:

• Our online shop and checkout process.

• Payment-processing services.

• Customer questionnaires provided through Tally.

• Embedded audio and music players.

• Social-media links and embedded content.

The accessibility of these services may depend on the features provided by the relevant third party. As a result, some areas of the website may not yet fully meet WCAG 2.2 Level AA.

If you experience difficulty using one of these features, please contact us. We will make reasonable efforts to provide the information or service in an alternative format.

Online assistance

With Love In Song operates primarily as an online personalised-song service. We do not normally provide customer services from premises open to the general public.

Customers who need help completing an order or questionnaire can contact us for assistance.

Contacting us about accessibility

If you find an accessibility problem, cannot access part of our website or require additional assistance, please contact our accessibility coordinator:

Accessibility coordinator: Alex McMillan

Telephone: +44 (0)7388 116102

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Website: www.withloveinsong.com

Postal address:
With Love In Song
Woodlands Grange
Woodlands Lane
Bradley Stoke
Bristol
BS32 4JY
United Kingdom

When contacting us, please explain:

• Which page or feature you were trying to use.

• What difficulty you experienced.

• What device, browser or assistive technology you were using.

• What alternative format or assistance would help.

We aim to acknowledge accessibility enquiries within five working days and provide reasonable assistance wherever possible.